User Frustration Essay Example | Topics and Well Written Essays - 1000 words

User Frustration - Essay Example Additionally, the majority of researchers have outlined the basic reasons of these frustrating experiences as dropped network connections, error messages, long download times, and hard-to-find features. In addition, users face a variety of problems due to these frustrating experiences for instance, they lose more than 50% of their time because of these frustrating experiences. In many cases users’ frustration emerges dues to problems in the computer software, hardware, or networking or troubling interactions among components supplied by various suppliers or is the result of malicious activities performed by other users (Ceaparu, Lazar, Bessiere, Robinson, & Shneiderman, 2004; Reynolds, 2001). 1. Errors Without a doubt, there is a strong relationship between errors and frustration. Additionally, an error can be used to demonstrate a variety of actions. In simple words, an error occurs when a computer user observes that something is in an improper state, no matter it is due to fault of the developers, or an implementation bug or a design flaw. Even though a computer is working properly and carrying out the required functionality but there are still a variety of things that could be the cause of users’ frustration for instance viruses, pop-up advertisements, and spam mail) (Ceaparu, Lazar, Bessiere, Robinson, & Shneiderman, 2004). ... e development team must spend considerable time in researching the issues and errors that an application can encounter and develop solutions accordingly. In this way, it will reduce the chances of errors at user end (Ceaparu, Lazar, Bessiere, Robinson, & Shneiderman, 2004). 2. Time Delays Normally, users like to have a smaller response time. However, the system’s response time heavily depends on the users' previous experiences, the cost of an error, the users' knowledge level and experience of using that technology, and external time pressures. For example, a new user can wait a little longer than professional user for a computer to respond. Sometimes, the significance and complexity of the job and its associated time pressure can also have a significant effect on users' frustration and expectations due to time delays (Ceaparu, Lazar, Bessiere, Robinson, & Shneiderman, 2004). Solution Since an application is developed in keeping the requirements of a specific user in mind so f irst of all software development teams must categorize its users, complexity and criticality of jobs and so on. According to these measurements they should look for the required algorithms and mechanisms that can address that specific issue. In addition, frustration can also be reduced when the users are made well aware of predictable delays projected time they will require to complete their task (Ceaparu, Lazar, Bessiere, Robinson, & Shneiderman, 2004). 3. User Satisfaction and Frustration Previous researches and studies have used user satisfaction as a reliable variable, for the measurement of the success of a software application. The term satisfaction can be vague which can be defined in many ways. In simple words, the user satisfaction refers to completion of a task or goal, and